1
When will the Abbott LifePLUS (ALP) Loyalty Program officially conclude?
The ALP Loyalty Program will officially conclude on 28 February 2026.
2
When is the last date to submit SURBEX® proof of purchase to earn ALP points?
The last day to submit SURBEX® proof of purchase to earn ALP points is on 31 December 2025.
3
When is the last day the ALP Mobile App will be accessible?
The last day the ALP Mobile App will be accessible is on 31 December 2025.
4
When is the last day the ALP Website will be available?
The last day the ALP Website will be accessible is on 31 May 2026.
5
Why is the Abbott LifePLUS (ALP) Loyalty Program concluding?
The decision to conclude the ALP Loyalty Program was made after a thorough review of our customer engagement initiatives. We deeply appreciate your loyalty and participation in the program.
We are currently exploring new ways to better serve you and provide greater value through future offerings. Stay tuned for updates.
6
What happens to my unused ALP points after the program concludes on 28 February 2026?
All unused ALP points will be forfeited and cannot be redeemed once the Abbott LifePLUS (ALP) Loyalty Program concludes. We encourage members to redeem their points before the program concludes on 28 February 2026.
7
Can I still submit my SURBEX® proof of purchase to earn ALP points before the program concludes on 28 February 2026?
The last day to submit your SURBEX® proof of purchase to earn ALP points is 31 December 2025. Starting 1 January 2026, the proof of purchase submission feature will be disabled.
You will still be able to redeem items from the catalogue until the program officially concludes on 28 February 2026.
8
What should I check to make sure my SURBEX® proof of purchase qualifies for ALP points?
To ensure your SURBEX® proof of purchase qualifies for ALP points, please verify that it includes all mandatory details. If you are unsure whether your receipt meets the criteria, we recommend reviewing the Receipt Submission Guide for a detailed checklist.
9
Can I submit multiple SURBEX® proofs of purchase to earn ALP points before the program concludes on 28 February 2026?
Only purchases made personally by the registered member and intended for personal use are eligible for ALP points accumulation. Submissions made on behalf of others or for non-personal use may result in points being withheld, suspended, or rejected.
For full details, please refer to the complete ALP Terms & Conditions.
10
When and how will I receive my Touch 'n Go Reload PIN if I redeem it on 28 February 2026?
All redeemed Touch 'n Go Reload PINs will be delivered within 4 weeks from the date of redemption. The PIN will be sent to your registered mobile number. Please ensure your contact details are accurate and up to date to avoid any delays.
11
What should I do if I haven’t received the SMS with the Touch 'n Go Reload PIN after 4 weeks from my redemption date?
If you have not received the SMS after 4 weeks from your redemption date, please email info@abbottlifeplus.com as soon as possible for assistance.
Note: The email address will remain active until 31 May 2026. Thereafter, the ALP website and will be decommissioned and customers can call Abbott's office at +603 7988 7000 for further support.
12
Will I receive any final rewards or compensation?
ALP members are encouraged to redeem any remaining points before 28 February 2026. No additional rewards will be issued after the conclusion of ALP Loyalty Program.
To redeem your points, please log in to your ALP account and browse the Rewards Catalogue.
We recommend redeeming your points early.
We recommend redeeming your points early.
13
Can I transfer my ALP points to another program or account?
No, ALP points are non-transferable and can only be used within the ALP Loyalty Program before 28 February 2026.
14
Will my personal data still be stored after the ALP Loyalty Program concludes?
Your data will be handled in accordance with Abbott's data privacy policy. For further information, please visit: https://www.abbottlifeplus.com/v/about-us#privacy-policy.
15
How will I be notified about the conlcusion of ALP Loyalty Program?
ALP members will be informed through multiple communication channels including email and SMS. Important updates will be posted on the ALP website and member homepage.
16
Who can I reach out to if I have questions or need assistance during this period?
For queries or assistance on the ALP Loyalty Program, please email info@abbottlifeplus.com by 31 May 2026. Thereafter, the ALP website will be decommissioned and customers can call Abbott's office at +603 7988 7000 for further support.
