FAQs
Abbott LifePlus (ALP) is a special reward program for our loyal customers.
As an ALP member, you can enjoy our exclusive privileges such as ALP points reward, attractive gifts/ products redemption, latest updates via E-newsletter and more!
No. ALP membership is free
You can register here
or scan
Get your ALP points as easy as 123! Scan <QR code> or log in to your ALP account and upload proof of purchase/ receipt to gain ALP points!
Once you are in ALP Loyalty Program App:
Step 1: Key in your mobile number and password
Step 2: Select <Reward>
Step 3: Select <Camera button> to take a picture of your receipt
Or if you are in ALP Website:
Step 1: Go to your ALP account and log in with Username (either Mobile Number, Member ID or NRIC) and your password
Step 2: Select <Upload Receipt Now>
Step 3: Snap photo of your receipt and click <Submit>
Yes. Click on the image to download the guide.
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Online:
Step 1: Log in to your ALP account. Your total ALP points are always displayed at the account home page.
Step 2: Select <My Points Earned History> for your points earned record. - Abbott LifePlus Toll-Free Hotline 1800-88-0709 (Monday - Friday, 9am-5pm, except public holiday)
Yes. Accumulated ALP points will be forfeited after 24 months.
Rewards Delivery
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Online:
Step 1: Login to your ALP account
Step 2: Select "Redemption Catalogue" to redeem your choice of product(s)
Step 3: Ensure the accuracy of details (especially delivery address and contact number). P.O. Box address is not allowed. - Abbott LifePlus Toll-Free Hotline 1800-88-0709 (Monday - Friday, 9am-5pm, except public holiday)
We will deliver your redemption item(s) to your doorstep via courier service within 4-6 weeks. Redemption cannot be reversed/ cancelled after 24 hours from the date of request.
Product Redemption at the outlet
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Using your ALP Loyalty Program App
Step 1: At the participating outlets, confirm with the outlet on the availability of product to redeem
Step 2: In your ALP Loyalty Program App, enter your mobile number and password
Step 3: Select <Redemptions> and the product(s) of your choice
Step 4: Scan <Retailer Code> and select <Immediate Redemption>
No. Courier charges will be borne by Abbott Laboratories (M) Sdn Bhd.
However, receiver should contact Abbott LifePlus Toll-Free Hotline 1800-88-0709 within 48 hours if item(s) damaged in transit.
No. ALP points are not transferable.
No. One membership should be only owned by one member.
ALP Website Registration
You will receive an email notification with first time log in password and membership ID when you have registered as new ALP member at our official website www.abbottlifeplus.com
If you use ALP Loyalty Program App to register
A SMS notification will be sent to your mobile phone when you completed the membership registration.
ALP Loyalty Program App is an easy application you can use to access your account on your mobile phone. Visit <Member Login App Tutorial> to guide you in using this application.
